Warranty & Homeowner Care
At Autograph Homes, our commitment to you does not end when you close on your new home. Your home and your experience with us, continues to matter. We will address your warranty concerns with care, responsiveness, and personal attention.
Warrany Process
All warranty concerns should be submitted through the StrucSure First Call portal at warranty.strucsure.com/firstcall. This ensures that your concerns are documented and your concerns are effectively addressed. Our on-site sales and construction team cannot accept warranty requests by phone, text, or email.
A Warranty Representative will:
- Contact you within two business days of submittal
- Schedule a time to meet you and review your request
- Warranty team is available for appointments Monday through Friday, 8am to 3pm.
- If you have not heard from us after three days, please email warranty@autographhomes.com
We strongly recommend that you arrange to be home while repairs are performed. If this is not possible, our warranty rep can be given a key to accompany contractors to your home. The key will be returned when the warranty request is completed.
Once the warranty request is completed:
- Our warranty rep will include a detailed explanation as to how each item was addressed.
- Require a signature acknowledging that we have reviewed each item with you.
For general questions, you can also reach our warranty team at warranty@autographhomes.com